Last updated: 2 November 2026
1. Delivery area
We deliver to addresses in the United Kingdom.
2. Delivery times
Orders are delivered within 7 to 12 business days from the date your order is dispatched or confirmed. Business days are Monday to Friday, excluding UK bank holidays. Delivery times are estimates, not guarantees, and may be affected by high demand, bank holidays, weather or carrier delays.
3. Order processing
Orders are processed once payment is confirmed. You will receive an order confirmation by email and, when your order is dispatched, a shipping confirmation with tracking information where available.
4. Shipping costs
Shipping costs, if any, are shown at checkout before you pay.
5. Delivery address
Please check that your delivery address is complete and correct. We are not responsible for delays or losses caused by an incorrect address supplied by you. If an order is returned to us because of an incorrect address or because it was not collected, we may charge for re-delivery.
6. Damaged or lost parcels
Please inspect your parcel on arrival. If it is damaged, or if it has not arrived within 12 business days, email Bricooutlet@proton.me with your order number and, for damage, photos of the packaging and item. We will work with the carrier to resolve it and arrange a replacement or refund.
7. Multiple items
Items in a single order may be shipped separately and arrive on different days.
8. Contact
For questions about delivery, contact Bricooutlet@proton.me.